Case Study: Brandfon Honda achieves 35% higher labor hours per RO with Xtime

Using Xtime ServiceTab, Labor Hours per RO are Up 35% and Advisors are Making More Money too

Brandfon Honda, a high-volume Honda dealership in Branford, CT, wanted to improve fixed operations performance, streamline service scheduling, and boost upsell opportunities for its advisors. The dealership worked with Xtime, using its hosted service CRM and ServiceTab mobile tablets to support better customer check-in and appointment management.

Xtime helped Brandfon Honda speed up write-ups, improve walkaround inspections, and capture recommendations electronically at the vehicle, which increased labor hours per RO by at least 35%. Xtime also improved scheduling visibility and appointment confirmations, helping the dealership maximize shop utilization and increase service revenue; reported metrics included a 95.2% appointment booking rate, 84% show rate, and $146,964 in appointment repair order dollars.

Brandfon Honda

Jeff Bellinger

General Manager