Case Study: Sunridge Nissan streamlines operations and boosts service results with Xtime

Sunridge Nissan streamlines its solution platforms with Xtime

Sunridge Nissan, a Calgary, Alberta dealership, was juggling multiple systems to handle scheduling, service communication, inspections, and follow-up, creating inefficiencies for its call center, advisors, and service drive. The dealership needed a more advanced, streamlined way to manage appointments and customer service touchpoints, so it turned to Xtime, including Xtime Schedule and later Engage, Invite, and Inspect.

Xtime unified Sunridge Nissan’s service operations into one integrated platform, reducing back-and-forth between systems and improving customer and staff workflows. With Xtime, the dealership achieved a 99% utilization rate, an 87.8% show rate, a $505 average repair order, and $586 in recommended services per inspection, while also generating a 6.23:1 ROI on lost souls.

Sunridge Nissan

Annica Larsson

Service Manager