Case Study: Manly Honda achieves greater service efficiency and profitability with Xtime Spectrum

Manly Honda goes all in with Spectrum for efficiency and profitability

Manly Honda, a dealership in Santa Rosa, California, was struggling with an inefficient service appointment process, missed promise times, and low afternoon shop utilization when it relied on its DMS. The service team needed a better way to schedule, follow through on appointments, and improve customer service, so it turned to Xtime, starting with Xtime Schedule and later expanding to Spectrum.

Xtime implemented the full Spectrum package, including Invite, Engage, Inspect, and Managed Services, to streamline scheduling, inspections, customer communication, and marketing. The results included a 19.3% increase in service retention, a 94.5% show rate, and growth from 75-80 appointments per day to 120, while also improving technician productivity, reducing downtime, and helping Manly Honda consolidate multiple vendors into one system.

Manly Honda

Luke Ammann

Service Manager