Case Study: Kelowna Infiniti Nissan achieves better shop loading and a premium service experience with Xtime

Kelowna Infiniti Nissan With Xtime Spectrum

Kelowna Infiniti Nissan, a dealership in Kelowna, British Columbia, needed a better way to manage booking issues, chaotic shop flow, and inconsistent customer communication. Using Xtime Spectrum—starting with Schedule, then Engage and Inspect—the team aimed to improve shop loading, online scheduling, and the overall service experience.

Xtime implemented a more user-friendly, integrated service platform that enabled online booking, appointment reminders, vehicle walkarounds, and digital inspections. The results included a 99.5% utilization rate, $424 per repair order, $387 in recommended services per inspection, and a 20% increase in hours per repair order immediately after Inspect was added. Kelowna Infiniti Nissan also saw a 3% retention increase and better efficiency, transparency, and profitability.

Kelowna Infiniti Nissan

John Hughes

Service Manager