Case Study: First Texas Honda achieves higher customer retention and smoother shop loading with Xtime

First Texas Honda’s partnership with Xtime helps with shop loading, customer retention

First Texas Honda, a dealership in Austin, Texas, needed a modern multi-channel appointment scheduling system to replace pencils and clipboards in the service drive and better manage heavy morning traffic. Parts & Service Director Tony Pereira turned to Xtime, a system he already knew from prior experience, to improve customer flow, service communication, and appointment handling.

Xtime implemented Schedule, followed by Engage and Invite, giving First Texas Honda tablets and software to regulate appointments, communicate with customers, and capture email addresses. The result was stronger retention and operational performance, including $1,796,452 in total RO dollars from September 2015 to March 2016, more than 2,000 new email addresses captured, an 85.25% average in-dealership show rate, and customer retention rising from 55% to 57%.

First Texas Honda

Tony Pereira

Parts & Service Director