Case Study: Ferman Volvo Cars achieves higher retention and customer satisfaction with Xtime

Ferman Volvo Cars Uses Xtime to “Treat Customers Like Family”

Ferman Volvo Cars of Tarpon Springs, Florida, wanted to elevate customer experience in its service department while improving communication, transparency, and retention. The dealership used Xtime’s suite, including Schedule, Inspect, Engage, and Spectrum, to make appointment booking easier and create a more customer-friendly service process.

Xtime implemented an integrated platform that let Ferman Volvo Cars manage scheduling, vehicle walk-arounds, and repair recommendations in one system, while Xtime Performance Management helped optimize results over time. In six months, the dealership achieved an 85% customer retention rate, a 10.4% retention benefit, a 96% show rate, and an average RO of $781 per customer, contributing to higher CSI scores and stronger loyalty.

Ferman Volvo Cars

Matt Ketchum

Service Manager