Case Study: Del Grande Dealer Group achieves a better guest experience with Xtime

Del Grande Dealer Group Uses Xtime’s Integrated Solutions

DEL Grande Dealer Group, one of the largest privately held dealership groups in the San Francisco Bay Area, was looking to streamline its service experience across 14 locations. The team needed a better way to manage scheduling, customer communication, and the in-dealership service drive, and turned to Xtime’s integrated service solutions to make the process faster, more efficient, and more personal for customers.

Xtime implemented a connected suite of tools, including Xtime Schedule and tablets in the service drive, to improve appointment confirmation, walk-arounds, technician communication, and upselling. As a result, DEL Grande Dealer Group reported a 71.9% one-to-30-day show rate and an 8.5 percentage point retention benefit increase, while also improving trust, transparency, and advisor/customer satisfaction.

DEL Grande Dealer Group

Shaun Del Grande

President