Case Study: Calgary BMW achieves better shop organization and more billable hours with Xtime

Customers like Xtime Online Scheduling and Better Overall Organization Means More Billable Hours

Calgary BMW in Calgary, Alberta, Canada, used Xtime hosted service CRM to improve fixed operations and solve serious scheduling issues. The dealership was dealing with double bookings, poor visibility into shop capacity, and difficulty managing appointments and loaners, making service operations a challenge.

Xtime helped Calgary BMW simplify online appointment scheduling, improve customer engagement, and give managers clearer shop data through Health Check Cards. As a result, the dealership avoided overbooking, rebooked cancellations quickly, and increased efficiency across 28 technicians and 25 service bays. In one month, online scheduling achieved a 92.7% show rate, 48 repair orders totaling $50,984, and an average RO value of $1,062, while word-of-mouth drove growing web scheduling adoption.

Calgary BMW

Jeremy Kosior

Service Manager