Case Study: Alexander Chevrolet Buick GMC in Dickson boosts productivity and customer engagement with Xtime

Alexander Chevrolet Gmc Buick Uses Xtime to Educate Customers at Every Opportunity

Alexander Chevrolet Buick GMC in Dickson, a dealership facing productivity and workflow issues in its service department, partnered with the vendor Xtime. Their challenge was to improve shop flow, reduce the time technicians spent away from their workstations, and enable service advisors to engage with customers more efficiently while still providing a high level of service.

By implementing the Xtime Spectrum suite, including Invite, Schedule, Engage, and Inspect, the dealership streamlined its entire customer intake and service process. The solution from Xtime provided a digital platform for quick write-ups and inspections, leading to significant results: a 77% utilization rate for Xtime Engage, an average check-in time under 1.5 minutes, an 88.8% show rate, and an average repair order of $261. This increased productivity and provided a personal touch that improved customer satisfaction and grew their business.

Alexander Chevrolet Buick GMC in Dickson

Tony Howitt

Service Manager