Case Study: Maria B reduces chargebacks with XPay Fraud Engine by XStak

Maria.B reduces chargebacks by 40% with XStak

Maria B, a prominent fashion retailer in Pakistan, faced significant revenue loss and operational strain due to an increase in chargeback scams and friendly fraud. To counter this threat, the company turned to the vendor XPay and its XShield fraud detection engine.

By implementing XPay's solution, which featured a Block List tool and cross-merchant data sharing, Maria B could proactively block high-risk users. This resulted in a 40% reduction in chargebacks, significant cost savings from avoided fees and lost merchandise, and improved trust with payment processors due to a lower dispute ratio.

Maria.B