Case Study: Martin Luther King Jr. Community Healthcare boosts utilization management efficiency with Xsolis

Martin Luther King Jr. Community Healthcare improves review efficiency 8.5% with XSOLIS

Martin Luther King Jr. Community Healthcare (MLKCH), a community hospital in Los Angeles, faced challenges in its utilization management processes, particularly in ensuring appropriate reimbursement for serving a large number of Medi-Cal patients. To guarantee patients received essential care and to streamline operations amidst staffing shortages, MLKCH sought support. Karen Taylor, Senior Director of Care Management, selected the vendor XSOLIS and its platform, CORTEX (now Dragonfly), to address these issues.

By implementing the XSOLIS platform, which includes the AI-powered Care Level Score (CLS) and Physician Advisor services, MLKCH revamped its workflows. The solution led to an 8.5% improvement in review efficiency and an 8.7% improvement in the inpatient conversion rate. XSOLIS also strengthened collaboration with payer partners and provided a defensible position for navigating evolving regulations, making the partnership invaluable for the hospital's financial health and operational efficiency.

Martin Luther King Jr. Community Healthcare (mlkch)