Case Study: Lighting Supply Group streamlines multichannel customer support with xSellco Fusion

Lighting Supply Group Has Made a Success Out of Selling One of the Most Breakable Items on the Market Light Bulbs

Lighting Supply Group, a lighting retailer founded by electricians, expanded from a local shop into multichannel ecommerce on its own website, Amazon, and eBay. As orders and customer inquiries grew, its support team struggled with Gmail and Amazon messaging because message threads, order details, and delivery information were all fragmented and hard to manage.

xSellco solved this with xSellco Fusion, a help desk built for multichannel sellers, giving the team one place to view conversations, order history, and shipping data across Amazon, eBay, and Shopify. The result was faster responses, happier customers, and major time savings — Martin said 40 open tickets that once took a full day were handled in about two hours with xSellco Fusion.

Lighting Supply Group

Martin

eCommerce Manager