Case Study: P&N Homewares scales customer support and global sales with xSellco

How a Uk Seller Discovered a High-growth Niche by Selling Ottomans

P&N Homewares is a UK furniture retailer that grew from selling ottomans to selling chairs, lights and bedroom furniture across Europe and beyond. As the business expanded across Amazon, eBay and other marketplaces, it faced a growing customer support challenge, especially meeting strict response times and handling enquiries in multiple languages.

xSellco provided P&N Homewares with a central eCommerce help desk and support tools, including ticket management, auto-translation, Templates, SmartTags, Live Chat, feedback, and integrations with Linnworks and AfterShip. With xSellco, P&N can prioritise and assign queries more efficiently, respond faster, save hours each week, and manage support across channels in one place while scaling into new markets.

P&N Homewares

Mack Deptula

eCommerce Manager