Case Study: a Minnesota-based healthcare and insurance company boosts conversion and revenue with XSELL Technologies

Insurance Company Boosts Bottom Line with Improved Conversion Rate

XSELL Technologies worked with a Minnesota-based healthcare and insurance company facing a short, highly competitive Medicare enrollment season. The insurer needed a way to identify what top-performing agents were doing differently, improve conversion rates across the team, and ramp new agents quickly enough to capture seasonal demand.

XSELL Technologies implemented its real-time conversational AI coaching solution to analyze top-agent behaviors, support live calls with proactive and reactive guidance, and speed onboarding. The program increased conversion rates by 22%, generated an additional $6.9M in revenue, raised lifetime value by 210%, and improved new/seasonal agent proficiency by 70%, while also boosting customer satisfaction and agent morale.