Case Study: a Fortune 50 insurance company achieves 9x ROI with XSELL Technologies AI Conversion Maps

Health Insurer Uses AI Conversion Maps to Drive Patient Acquisition, Engagement, and Retention with Care at Home

XSELL Technologies worked with a Fortune 50 Insurance Company to address inconsistent call center performance and weak conversion rates caused by static agent scripts. The insurer needed a smarter agent support tool that could better handle objections, account for each customer’s situation, and help agents create more consistent patient engagement and appointment-setting outcomes.

XSELL Technologies implemented its real-time AI coaching and dialog mapping solution, integrated with the company’s Five9 telephony system, to guide agents with the best responses during live calls. The result was a 9x ROI in year one, a 26% reduction in calls required to create a conversion, and a 52% increase in appointments booked by agents, with in-home appointments rising by 53%.