Case Study: Century Benefits accelerates new agent productivity with XSELL Technologies' real-time coaching

Century Benefits boosts new-agent enrollments from 0.31 to 1.61 per day with XSELL Technologies

Century Benefits, a fast-growing Medicare broker, faced the challenge of onboarding new agents who struggled with the complexities of Medicare Advantage sales calls. Their traditional six-week training program with paper scripts led to slow adoption of best practices and inconsistent results. To accelerate agent proficiency, they implemented the Agent Experience real-time coaching solution from XSELL Technologies.

XSELL's solution provided agents with real-time, on-screen guidance during live calls, seamlessly integrating training into their workflow. This enabled new agents to reach the productivity of seasoned sellers in just weeks, increasing their average daily enrollments from 0.31 to 1.61. The results for Century Benefits included significant revenue growth and the opportunity to reduce agent training time, all while enhancing the member experience.

Century Benefits