Case Study: TRN Group achieves 96% reference completion and 19-hour turnaround with Xref

Xref Referencing Improved our Reference Success Rate TRN Group

TRN Group, a civil contracting, quarrying and haulage business, struggled with slow, manual reference checks (paper/phone calls) that were hard to complete because referees were often on-site and time-poor. To solve this, TRN Group adopted Xref’s automated online referencing service to make checks accessible any time and reduce administrative delays.

Using Xref’s platform (including real-time progress updates, benchmarking and multi-touch fraud detection), TRN Group saw measurable gains: a 96% reference completion rate, a 19‑hour average turnaround time, and 37% of references completed outside business hours, along with richer referee responses, freed-up HR time and zero fraud flagged — demonstrating Xref delivered faster, more accurate vetting.

TRN Group

Alison Carroll

HR Manager