Case Study: Connect Hearing achieves 99.5% reference completion and 24-hour turnaround with Xref

Xref provides insight on candidate engagement Connect Hearing

Connect Hearing, a provider of hearing healthcare services, struggled to recruit niche roles like audiologists and hearing instrument practitioners—especially in remote areas—while relying on manual phone and email reference checks that created delays and phone‑tag. They switched to Xref’s automated reference‑checking platform to make the reference process faster, more reliable and less resource intensive.

Xref implemented its automated reference checking with real‑time progress updates, benchmarking and fraud detection, delivering measurable improvements: a 99.5% reference completion success rate, an average turnaround of 24 hours (24–36 hours typical), and 42% of references completed outside business hours. The solution allowed Connect Hearing to complete weekend requests quickly, add extra reference sets without extra effort, speed hiring decisions and reduce risk—outcomes the Connect Hearing team credits directly to Xref.

Connect Hearing