Case Study: Solotel achieves 24-hour reference turnaround and fraud detection with Xref

Xref provides efficiency beyond their expectations for Solotel

Solotel, a hospitality group managing high-volume, out‑of‑hours hiring with a small recruitment team, faced slow, manual reference checks that risked losing candidates and consumed valuable time. To solve this they adopted Xref’s automated reference‑checking platform (integrated with their ATS, JobAdder) to standardize, speed up and secure reference collection while retaining the ability to follow up with referees when needed.

Xref automated the workflow, provided real‑time progress updates, benchmarking and multi‑touch fraud detection, delivering measurable impact: 99% of checks completed within requested timeframes, a 45% average reduction in time to outsource reference checks, an average referee response time of 29 hours and typical completed checks in ~24 hours. Xref also flagged four potential fraud cases (leading to one candidate withdrawal), freed Solotel’s talent team to focus on strategy and venue openings, and enabled faster, more reliable offers for domestic and overseas hires.

Solotel