Case Study: Windgap boosts employee engagement and retention with Xref Engage

Windgap boosts employee satisfaction by 6.4% with Xref

Windgap, a Sydney-based not-for-profit supporting people with intellectual disabilities, partnered with Xref (formerly Voice Project) and its Xref Engage service to conduct regular employee engagement surveys. Their challenge was to enhance employee satisfaction, improve retention, and strengthen their organizational culture by better listening to and acting on staff feedback.

Xref provided the platform for Windgap to gather crucial employee insights. By acting on this feedback, Windgap implemented initiatives like a revamped performance feedback system, career development programs, and cross-organizational working groups. The solutions delivered by Xref yielded significant results: employee satisfaction scores improved by 6.4%, retention rates increased, and the organization won the 2022 Best Workplace Award. Measurable improvements were seen in performance feedback (+21%), career planning (+14%), and cross-unit collaboration (+12%).

Windgap