Case Study: Twilight Aged Care achieves higher staff engagement and resident satisfaction with Xref Engage

Twilight Aged Care boosts staff engagement to 87% with Xref

Twilight Aged Care, a Sydney-based residential care provider, faced the challenge of transforming its model of care to be more person-centric while supporting its 220 staff through this significant change. To gain a baseline understanding of staff sentiment and guide their transformation, they partnered with Xref Engage (formerly Voice Project) to conduct employee engagement surveys.

By working with Xref Engage to run regular surveys, Twilight Aged Care gathered crucial feedback that helped them identify areas for improvement and empower their staff. The solution led to a significant positive shift in staff engagement scores, with leadership up 14%, processes up 10%, and flexibility up 6%. The vendor's surveys helped Twilight achieve an 87% staff engagement level and a 98% family satisfaction rate, resulting in them winning a Best Workplace Award.

Twilight Aged Care