Case Study: Qantas achieves significantly faster reference turnaround and improved time-to-hire with Xref

Qantas Significantly Improves Turn Around Time for Referencing

Qantas faced a high‑volume referencing challenge after overhauling its recruitment process: assessment centres could generate up to 40 candidates at once and the phone‑based referencing method required full‑time and temporary staff, making the process slow, costly and inefficient. In 2015 Qantas implemented Xref’s online reference‑checking software to automate and scale reference collection.

Using Xref, Qantas automated requests and gained real‑time progress updates and fraud detection, enabling references to be completed just minutes after assessments finish. The vendor’s solution delivered a 97% reference completion success rate, an average turnaround of 17 hours, senior references averaging 422 words, faster time‑to‑hire, the ability to request all candidate references within minutes, and freed HR capacity for more strategic work.

Qantas