Case Study: Legal People achieves faster, more accessible reference checks with Xref

Online Referencing Creates Greater Accessibility Legal People

Legal People, a specialist legal recruitment agency, moved from phone-based, manual reference checks to Xref’s online automated referencing platform after finding referees hard to reach and consultants stretched. They wanted to free consultant time, remove potential unconscious bias and use tailored reference templates specific to legal roles—so they trialled Xref to improve accessibility and consistency.

Xref delivered an automated solution with specialised templates, real-time progress updates and multi-touch fraud detection, which shortened turnaround times (average 18 hours) and increased detail in responses (average 448 words), with 46% of references completed outside standard business hours. The platform enabled weekend completions that secured offers across time zones, flagged a fraudulent referee via IP detection, and freed Legal People’s consultants to focus on client relationships — demonstrating clear, measurable impact from Xref.

Legal People