Case Study: Minor Hotels Group modernises recruitment and employee feedback with Xref

Minor Hotels Group achieves 94% reference completion rate with Xref

The Minor Hotels Group, a global hospitality leader with over 550 properties, needed to modernize its approach to high-volume recruitment and secure hiring to maintain excellence across its 24/7 operations in Australasia and New Zealand. To address these industry challenges, the organization partnered with Xref to implement its reference checking platform.

By adopting Xref, Minor Hotels ANZ gained an intuitive platform that integrates with SmartRecruiters. The solution provided features like fake response detection and 24/7 referee access, leading to a 94% reference completion rate and an average 26-hour turnaround time. The partnership expanded to include Xref's Pulse and Exit Surveys, which streamlined processes, saved significant admin time, and established a comprehensive people management strategy.

Minor Hotels Group