Case Study: Maitland City Council strengthens workforce resilience with Xref Engage Surveys

Maitland City Council builds a stronger workforce with Xref in a June 2023 engagement survey

Maitland City Council faced a period of significant change and potential workforce apprehension following the retirement of its long-serving General Manager. To gain a clear understanding of employee sentiment, the council partnered with vendor Xref to implement the Xref Engage Surveys service for a comprehensive employee engagement analysis.

The solution involved deploying a biannual engagement survey followed by a series of targeted employee listening sessions. Xref provided the council's Executive Leadership Team with detailed results and insights that highlighted key areas for improvement, including career development and process efficiencies. This process gave the new General Manager a clear baseline to develop an actionable plan, ultimately helping Maitland City Council build a stronger and more resilient workforce.

Maitland City Council