Case Study: Sue Ryder achieves faster, more consistent and fraud-resistant reference checks with Xref

How Xref Provides Consistent and Insightful Referencing Sue Ryder

Sue Ryder, a UK charity operating retail, healthcare and business services, was struggling with slow, inconsistent, paper‑based reference checks that delayed urgent store hires and put constant pressure on a small recruitment team. To standardise and accelerate the process they adopted Xref’s online automated reference checking software.

Xref automated referencing delivered faster, more consistent and fraud‑resistant checks—Sue Ryder now averages a 26‑hour turnaround (with 44% completed outside traditional business hours) and references 500–720 candidates annually, benefiting from real‑time progress updates, candidate benchmarking and Xref’s multi‑touch fraud algorithm. The organisation gained higher‑quality information, an auditable trail for healthcare compliance, freed recruitment time to be more consultative, avoided extra headcount and found Xref to be both efficient and cost‑effective.

Sue Ryder