Case Study: Westpac achieves 22-hour reference turnaround and improved headcount efficiency with Xref

How Westpac benefit from tailored service with the use of Xref

Westpac faced slow, time-consuming and costly reference checks that varied across the organisation, so in 2012 they adopted Xref’s online reference checking software to centralise and streamline the process. Prior to Xref, reference checking consumed too much of the team’s time and carried operational risk from inconsistent practices.

Xref implemented a centralised, tailored service with legally binding approval/consent, real-time progress updates and fraud-detection features, delivering measurable improvements: average turnaround fell to 22 hours, 44% of references are completed outside business hours and reports now average 300 words. As a result Xref reduced Westpac’s reference costs and risks, and significantly improved headcount efficiency across the business.

Westpac

Adam Buxton

Talent Acquisition Strategy Manager Recruitment