Case Study: Edward River Council achieves stronger employee engagement and organisational improvement with Xref Engage Surveys

Edward River Council achieves 96% survey response rate with Xref

Edward River Council embarked on an improvement program to stabilise and strengthen its organisation. To understand internal challenges, the council utilised the Xref Engage Survey to gain insights into key areas requiring attention, including leadership, collaboration, and employee retention.

With a hands-on approach to encourage participation, Edward River Council achieved a 96% survey response rate using Xref. The invaluable data collected guided a subsequent organisational review and restructure program, which led to significant changes in the council's people and culture framework, salary system, and leadership development, ultimately enhancing service delivery to the community.

Edward River Council