Case Study: Deaf Connect boosts staff engagement after a merger with Xref Engage

Deaf Connect lifts engagement to 89% with Xref

Deaf Connect, a not-for-profit service provider for deaf, deafblind, and hard of hearing Australians, faced significant challenges to staff engagement and morale following a major merger and rebrand, a situation further complicated by the COVID-19 pandemic. To gauge staff sentiment and understand the impact of these changes, Chief People and Culture Officer Isabelle Swanston enlisted the help of Xref and its Xref Engage survey product.

Xref implemented a custom employee engagement survey in both English and Australian Sign Language (Auslan) to inclusively gather feedback from the entire staff. The results provided by Xref revealed surprisingly positive engagement levels, including an 89% engagement rate and a 90% confidence in the executive team. These insights allowed Deaf Connect to build on strengths like communication while addressing areas for improvement, such as providing additional training for middle managers and refining their hybrid work policy.

Deaf Connect