Case Study: a major healthcare organization achieves faster direct mail turnaround with Xpressdocs

Major Healthcare Organization - Customer Case Study

a major healthcare organization, the largest not-for-profit healthcare system in Texas, faced significant challenges managing branded communications across its many locations. With a slow, weeks-long legal review process for compliance, they struggled with errors and needed a streamlined solution to increase their speed-to-market. They partnered with vendor Xpressdocs for a solution.

Xpressdocs implemented an on-demand portal providing access to pre-approved branded templates. This allowed users to customize and submit pieces for print quickly. The vendor's solution, including a dedicated account manager, dramatically reduced turnaround times from weeks to just one day. This enabled the client to expand their marketing efforts with increased personalization and maintain industry-leading speed as they grew.