Case Study: The Richmond Olympic Oval achieves streamlined membership management and higher online sales with Xplor Recreation

Leading in Excellence and Innovation with a Flexible Membership Management Platform

The Richmond Olympic Oval, a premiere sports and wellness center in Western Canada, was hampered by software that inconvenienced both members and staff. Their goal was to improve the customer experience while reducing employee workload. To achieve this, they turned to Xplor Technologies and implemented their Xplor Recreation membership and facility management platform.

By integrating Xplor Recreation's centralized platform, the Oval streamlined operations with features like online booking, membership auto-renewal, and digital waivers. The solution from Xplor Technologies delivered significant results, including a 29% increase in online sales, the elimination of a 30-minute wait time, and the deflection of 1,493 calls per week, all while boosting efficiency and customer satisfaction.

The Richmond Olympic Oval

Hussein Kurji

Manager of IT