Case Study: The City of Medicine Hat streamlines recreation management with Xplor Recreation

Enhancing the ‘Community of Choice’ where people live, work, and play

The City of Medicine Hat, a municipality in Alberta, sought to unify the management of its 57 diverse recreation facilities and move away from using disconnected applications. Their challenge was to create a more efficient system for staff and customers to handle everything from memberships to marketing. They implemented Xplor Recreation management software from vendor Xplor Technologies to address these goals.

By using Xplor Recreation's integrated platform for facility booking, program registration, and communications, the city achieved significant efficiencies. The measurable results for the vendor's solution included reducing campsite booking and payment time from one week to just five minutes, processing 559 registrations in the first two hours of sales, and cutting time spent on reservation requests by 95%, greatly enhancing customer accessibility and satisfaction.

The City of Medicine Hat

Kathy Roszell

Customer Service Supervisor