Case Study: Green Gym Group improves payments accuracy and member experience with Xplor Gym

All- in - One Gym Software From a Supportive Partner

Green Gym Group, an independent gym in Brighton, faced operational challenges due to a disconnect between its on-premises management software and a separate payments platform. This led to time-consuming data inconsistencies and billing inaccuracies, which created a poor experience for members and risked the business's reputation. They sought a solution from vendor Xplor Technologies, implementing their Xplor Gym all-in-one management software with embedded payments.

The solution from Xplor provided a single, cloud-based platform that eliminated data discrepancies and automated member communications. This allowed the gym to access accurate, real-time payment data and improve the member cancellation process. As a result, Green Gym Group achieved a consistent 88-90% collection rate, boosting income and enhancing the overall member experience, all while being supported by Xplor's responsive customer service team.

Green Gym Group

Andy Little

Managing Director