Case Study: Gym Co improves payments, engagement, and insights with Xplor Gym

A Better Experience all-round with all-in-one gym software

Gym Co, a locally owned gym operator with two locations in Belfast, was facing significant operational challenges due to its use of separate CRM and membership payments systems. This disjointed approach caused data inaccuracies, made it difficult to gain business insights, and created a poor experience for both staff and members. The vendor, Xplor Technologies, provided its all-in-one gym management software, Xplor Gym, to address these issues.

By implementing Xplor Gym's integrated solution, which includes embedded payments and a marketing automation tool, Gym Co streamlined its operations. The solution enabled upfront payments, automated retries for failed payments, and easy member communication. As a result, the gym operator saved considerable administrative time, improved member retention with an average membership length of 21 months, and gained valuable visibility into business performance. Xplor Technologies provided a platform that empowered Gym Co to meet modern member expectations and support its continued growth.

Gym Co

Lindsey Abbott

General Manager