Case Study: Richmond Olympic Oval achieves streamlined membership management and 29% online sales growth with Xplor Recreation

Richmond Olympic Oval - Customer Case Study

The Richmond Olympic Oval, a 362,000 sq. ft. high-performance sports and wellness centre and former Vancouver 2010 Olympic venue, needed to improve customer experience and reduce employee workload after legacy software began inconveniencing members and staff. To manage over 170 activity types, streamline bookings, promotions and payments, the Oval selected PerfectMind by Xplor — provided by Xplor Recreation — as a centralized membership and facility management platform.

Xplor Recreation implemented PerfectMind modules including entry scanners, e-waivers/digital documents, ROX ticketing, gift cards, promo codes, auto-renewal, online booking and email marketing templates, consolidating multiple systems into one. The solution eliminated a 30-minute wait time, deflected 1,493 calls per week, drove a 29% increase in online sales and a 72% boost in online presence, reduced false/non-member entries by 43%, and cut paper storage by 56%, while creating new revenue streams and lowering staff workload.

Richmond Olympic Oval

Jordan Mottle

Program Manager of Community Sport