Case Study: City of Pearland improves customer experience and reporting with Xplor Recreation

How Xplor Recreation Reshaped the City of Pearland’s Parks & Recreation Department

The City of Pearland, Texas partnered with Xplor Recreation to replace its long-time recreation management software after years of frustration with poor customer experience, limited and inaccurate reporting, weak support, and high transaction and add-on costs. The parks and recreation department needed a more modern, reliable platform to better serve its 5,300+ active members and support its facility rentals, programs, and community-facing services.

With Xplor Recreation’s cloud-based recreation management software and Xplor Pay, Pearland gained an intuitive self-service experience, stronger facility booking tools, better reporting, and 24/7 support. The city cut report generation time from 2–3 days to just 5–10 minutes, improved customer satisfaction, accelerated revenue recovery after COVID-19, and reduced overall software and processing costs.

City of Pearland, Texas

Andre Walker

Customer Service Supervisor