Case Study: James City County improves parks and recreation services with Xplor Recreation

How James City County Brought Innovation to their Parks & Rec Department with Xplor Recreation

James City County, Virginia partnered with Xplor Recreation after years on an outdated parks and recreation system that had a complex user experience, limited online registration capabilities, and growing frustrations around credit card convenience fees. The County wanted a more modern, self-service solution that would improve the experience for both staff and residents while supporting a more e-commerce-like registration process.

Xplor Recreation implemented its all-in-one parks and recreation management software, along with Xplor Pay, to streamline online registration and payment handling. The new system helped James City County reduce friction for customers, offer 24/7 support for staff, and better manage payments with detailed reporting; the County also reported a smoother implementation, ongoing dedicated account management, and stronger connections with other local agencies through Xplor Recreation’s Community Portal.

James City County

Robbie Belch

Information Systems Technician