Case Study: Calvert County achieves easier recreation management with Xplor Recreation

How Calvert County Revolutionized Recreation Management with Xplor Recreation

Calvert County, Maryland, a parks and recreation department serving more than 94,000 residents, had relied on its legacy recreation management software for decades but was increasingly frustrated by poor customer support, expensive add-on fees for basic features, and difficult workflows for both staff and community members. Customers also struggled with the online self-service experience, often abandoning it and calling in to register instead.

Calvert County chose Xplor Recreation’s cloud-based parks and recreation management software to replace its previous platform. With Xplor Recreation, the county reported a seamless implementation, 24/7 support, simpler staff workflows, and a much better patron self-service experience; notably, it went live during a busy registration period without major issues and has since seen 0 complaints about the online portal, while also reducing software costs by consolidating features into the base subscription.

Calvert County, Maryland

Ken Guyers

Recreation Systems Analyst