Case Study: Highlands Ranch Community Association cuts employee training time 50% and streamlines member services with Xplor Recreation (PerfectMind)

Highlands Ranch Community Association - Customer Case Study

Highlands Ranch Community Association (HRCA), a master-planned community serving 90,000+ residents across more than 30,000 homes with four recreational facilities and extensive programming, faced an outdated management system that couldn’t keep pace with growth or member expectations for online booking, camps, classes and housing services. To modernize operations and improve member experience, HRCA chose Xplor Recreation’s PerfectMind platform.

Xplor Recreation implemented PerfectMind with custom workflows, on-call support, online guest check-in, camp registration, reservation booking and centralized reporting, enabling a seamless transition for members and staff. The solution reduced employee training time by 50%, supported 800 employees, served 90,000+ members, cut booking conflicts, improved database access and reporting, and helped drive increased revenue and member satisfaction.

Highlands Ranch Community Association

Mark Gunther

Assistant Operations Director