Case Study: Highlands Ranch Community Association achieves streamlined operations and faster member registration with Xplor Recreation

Highlands Ranch Community Association - Customer Case Study

Highlands Ranch Community Association (HRCA) is an award‑winning nonprofit residents’ association serving 90,000+ residents and managing 326 recreational spaces, thousands of programs and over 31,000 households. To streamline reservations, programs, memberships and online sales into a single easy‑to‑use platform, HRCA selected Xplor Recreation’s PerfectMind recreation management software to replace its legacy system.

Xplor Recreation implemented PerfectMind with online registration, facility reservations, program management, integrated email automation, customizable reporting and training resources. The solution delivered measurable impact: 58% more efficient email marketing, 24% faster member registration, 25% fewer member calls, 47% decrease in facility booking time, 50% reduction in staff training hours and a 79% improvement in reporting accuracy, enabling HRCA staff to spend more time engaging with members.

Highlands Ranch Community Association

Curt Avery

Training Coordinator