Case Study: City of Menlo Park streamlines recreation registration with Xplor Recreation

Helping the City of Menlo Park Meet the Expectations of their Tech-Savvy Community

The City of Menlo Park, California, needed a modern recreation management solution to replace its outdated legacy software after its library, recreation, childcare, and senior services departments merged. As a tech-savvy community in the heart of Silicon Valley, the city wanted a more flexible, user-friendly system that would reduce staff workload and better meet residents’ expectations. Xplor Recreation was selected as the parks and recreation management software partner.

Xplor Recreation implemented a robust, customizable platform with online registration, automated workflows, waitlists, and an embedded portal on the city website. The result was a smoother launch, happier staff, and a vastly improved customer experience, with more than 90% of registrations now completed online. The city also saved up to $70,000 per year by eliminating printed activity guides, reduced peak registration staffing from 15 people to just one, and successfully supported hyperlocal pricing for a historically disadvantaged neighborhood.

City of Menlo Park

Nick Szegda

Assistant Director of Library and Community Services