Case Study: City of Brampton achieves 95% online registration adoption with Xplor Recreation

Helping the City of Brampton Achieve a 95% Online Registration Adoption Rate

The City of Brampton, Ontario, a community of more than 700,000 residents, needed a better way to manage recreation registrations and services across its 25+ community centers. Its former recreation management software created friction for both staff and residents, especially during peak seasonal registration periods when in-person lines became overwhelming and the team had limited bandwidth to keep up.

By implementing Xplor Recreation’s cloud-based parks and recreation management software, the City of Brampton gained a modern, easy-to-use platform for programs, rentals, appointments, and memberships. With Xplor Recreation, the city achieved a 95% online registration adoption rate, reduced customer wait times by 83% during peak registration, and cleared most in-person rushes in just 10 to 15 minutes, while freeing staff to focus more on programming and community engagement.

City of Brampton, Ontario

Anand Patel

Director of Recreation