Case Study: City of Medicine Hat achieves 95% reduction in reservation time with Xplor Recreation's PerfectMind

City of Medicine Hat - Customer Case Study

The City of Medicine Hat, Alberta, which operates 57 indoor and outdoor recreation sites, wanted to replace disconnected systems with a single solution to better manage memberships, bookings, payments and communications. To meet that challenge they partnered with Xplor Recreation and implemented PerfectMind recreation management software to centralize facility booking, program registration, POS and marketing.

Xplor Recreation’s PerfectMind unified operations across all 57 locations, streamlined customer touchpoints and automated reporting and marketing workflows. The result: a 95% reduction in time spent on reservation requests, campsite booking and payment time cut from one week to five minutes, and 559 registrations completed in the first two hours of seasonal sales—boosting accessibility, customer satisfaction and staff efficiency.

City of Medicine Hat

Terra Petryshyn

Recreation Program Coordinator