Case Study: Pilates House elevates customer experience and streamlines operations with Xplor Mariana Tek

Elevating the Customer Experience with New Technology

Pilates House, a boutique Pilates studio in Baltimore with over 400 members and 10–14 daily classes, needed a better way to manage fully booked sessions, late cancellations, and no-show fees while preserving its premium brand experience. With its previous system, Mindbody, the studio faced manual admin work and a shared app interface that didn’t feel on-brand for its personalized customer experience.

Xplor Mariana Tek provided Pilates House with a custom-branded consumer app, late cancel fee functionality, and a seamless, easy-to-use platform. The switch reduced manual processes, improved operational efficiency, and enhanced the member experience, while the bring-a-guest feature helped drive conversions, with Penny Lane noting that guests were converting to members “at least a few a day.”

Pilates House

Penny Lane

Founder