Case Study: Boutique Resort in Bali boosts revenue with Xperium by RepUp

Boutique Resort in Bali- Customer Case Study

Boutique Resort in Bali, a boutique property situated by the Ayung River, faced a challenge with limited consolidated guest preferences, which made personalization difficult and left no system in place for timely upsell suggestions. The resort worked with Xperium by RepUp to address these gaps using pre-arrival guest communication and upsell planning tools.

Xperium implemented automated pre-arrival emails and guest segmentation to deliver relevant upsells and cross-sells before guests arrived, with tracking and reporting to optimize offers over time. In just 30 days, the resort sold 17 upsells and increased revenue by 17.85%, while automated campaigns achieved a 68% open rate and an 11% click-through rate, far above the 1.9% average.