Case Study: NIIT Limited achieves improved employee rewards experience and 99.7% redemption with Xoxoday

NIIT improves employee rewards experience

NIIT Limited, an Indian multinational learning and talent development company with 2,500+ employees and USD 145M turnover, needed a more robust, scalable rewards program because its prior engagement relied on vendor-supplied vouchers. To address geographic spread, growing headcount and the need for better customer service during redemption, NIIT Limited implemented Xoxoday’s Plum rewards platform.

Xoxoday delivered a wide redemption catalogue and exceptional customer service with effective automation that streamlined procurement and sped issue resolution, improving the employee rewards experience. As a result, NIIT Limited now rewards about 600 employees per year (≈24% of the workforce), achieves a 99.7% redemption rate and sees a 5% month-on-month rewarding growth, with measurable gains in employee satisfaction.

NIIT Limited

Aman Utkarsh

Human Resources Executive