Case Study: American Luxury Hotel Chains achieve seamless automated rewards and increased repeat visits with Xoxoday

American Luxury Hotel Chains - Customer Case Study

American Luxury Hotel Chains, an American multinational owner, operator and franchiser with 739 luxury properties in 57 countries and about 10,000+ loyalty members, needed higher‑value, curated experiences in its loyalty program to boost engagement and repeat business. Xoxoday delivered an API integration of its Rewards and Recognition platform, bringing a global catalog of 6500+ curated experiences directly into the client’s loyalty portal.

Xoxoday’s API enabled real‑time bookings with loyalty‑points redemption, single sign‑on, and instant rewards on web and mobile, streamlining the booking and fulfillment flow. The integration increased customer engagement, added last‑mile activities across properties, drove repeat visits and helped establish a more stable, revenue‑generating business model for the client.