Case Study: Flipkart improves audit team performance with Xoxoday Compass

E-Com giant improves their audit team performance

Flipkart, the Bengaluru-based e-commerce giant, needed a better way to manage performance across its audit teams. Its audit reporting was manual, rarely real-time, and offered little visibility into individual achievements, which hurt motivation and made it difficult to track progress across multiple audit categories. Flipkart turned to Xoxoday and its Compass sales performance and engagement solution to address these gaps.

With Xoxoday Compass, Flipkart introduced real-time dashboards for audit team performance, milestone-based badges, and automated incentive point disbursement tied to audit responses. The central business team gained a consolidated graphical view of user progress, administration overhead was reduced, and incentive program adoption increased by 80% in less than 30 days.

Flipkart