Case Study: Healthcare Receivable Specialists, Inc. doubles mobile rep productivity and gains $6,000 monthly per rep with Xora

Savvy Supervisor Doubles Productivity of 70 Medical-Claims Reps

Healthcare Receivable Specialists, Inc. (HRSI), a Philadelphia-based company with 70 field representatives who complete Medicaid and other healthcare claims, lacked visibility into where reps were and how they spent their time. That uncertainty led to inefficient scheduling, significant downtime between stops, low daily visit averages (about 7–10) and a minimum of 18 completed cases per month per rep.

HRSI deployed Xora’s mobile app and cloud-based management platform to capture near-real-time GPS locations, run historical routing reports and use configurable mobile forms for job details and expenses. By consolidating territories and monitoring visit times and outcomes, HRSI doubled minimum daily visits to 15, increased completed cases to 30 per month, reduced wasted visits by 20%, automated mileage reporting, and generated roughly $6,000 additional monthly revenue per rep—while enabling faster, real-time customer service.

Healthcare Receivable Specialists Inc.