Case Study: ServiceMaster achieves $75,000 annual savings and boosts field productivity with Xora's Enterprise MRM

Fleet Management Solution Helps Disaster Recovery Franchise Tame Time Consuming Business Chore

ServiceMaster’s Johnson City, TN franchise — a disaster‑recovery and cleaning operation with about 30 field staff and 18 company vehicles — was losing productivity to time‑consuming fleet upkeep and coordination. Managers were repeatedly pulling employees off billable work to handle vehicle maintenance and tracking, and needed a more efficient way to manage their most expensive physical assets.

The company outsourced vehicle maintenance to Enterprise Fleet Management and deployed Enterprise Mobile Resource Manager (powered by Xora): hard‑mounted GPS units, Garmin navigation, and a web app that shows near‑real‑time vehicle locations on Google Maps and produces time/location reports. Dispatching efficiency, worker accountability, and customer ETA accuracy improved, the manager recovered weekly hours for other tasks, and the franchise trimmed annual payroll costs by $75,000 while realizing immediate ROI.

ServiceMaster